STORE POLICY
Customer Care
At Loci Deliciae, our customers and community are at the heart of everything we do. We are committed to providing you with the best shopping experience possible, from the moment you visit our site to the delivery of your handcrafted soap. Here's how we take care of you:
Friendly Support
Our customer service team is always here to help. Whether you have questions about our products, need assistance with your order, or want to chat about soap, don't hesitate to reach out.
Quality Assurance
We stand behind the quality of our products. Every bar of soap goes through a stringent QA process to ensure it meets our high standards. If you're unsatisfied, we'll do our best to make it right.
Easy Returns and Exchanges
Change your mind? No worries. Our hassle-free returns and exchange policy makes returning or swapping your products simple. Check out our Returns and Exchange Policy for more details.
Secure Shopping
Your personal information is safe with us. We use the latest security measures to protect your data and ensure a secure shopping experience.
Feedback Welcomed
We love hearing from our customers! Your feedback helps us improve and provide the best products and services possible. Please share your thoughts, suggestions, or soap stories with us anytime.
Privacy & Safety
At Loci Deliciae, we value your privacy and are committed to protecting your personal information. Powered by Wix, our e-commerce platform follows stringent security protocols to ensure your data is safe.
Data Protection
We use advanced encryption and security technologies to protect your personal information. Your data is stored securely and used only for purposes related to your orders and our services. Wix employs HTTPS, TLS 1.2+ for data in transit, and AES-256 encryption for data at rest, ensuring top-notch data security.
Confidentiality
Your personal information is confidential and never shared with third parties without your explicit consent. We collect only the information necessary to process your orders and enhance your shopping experience.
Compliance
Our platform fully complies with global privacy regulations, including GDPR, CCPA, and LGPD. This means you have control over your personal data and can request access or deletion of your information anytime.
Safe Transactions
All transactions on our site are processed through secure payment gateways. Wix's payment processing systems are PCI DSS Level 1 compliant, providing robust protection against fraud and ensuring your financial data is always secure.
Transparent Practices
We believe in transparency. Our Privacy Policy outlines how we collect, use, and protect your information. Please contact us if you have any questions or concerns about your privacy.
Cookie Policy
We use cookies to enhance your browsing experience. Cookies help us understand how you use our site, allowing us to improve our services. You can manage your cookie preferences in your browser settings.
User Rights
You can access, update, and delete your personal information. Our platform provides tools to help you manage your data, and we are committed to upholding your privacy rights.
For more detailed information about Wix's data protection and privacy measures, visit its Privacy and Security page and GDPR compliance guide.
Wholesale Inquiries
Are you interested in stocking Loci Deliciae products? We’d love to partner with you! Our premium, eco-friendly soaps are a great addition to any retail store, boutique, or spa.
Here’s how you can become a wholesale partner:
Custom Orders
We offer flexible wholesale options to suit your business needs. Whether you’re looking for a specific product range, custom formulations, wedding favours, or white-labelled bars, we can create the perfect order.
Exclusive Discounts
Enjoy special wholesale pricing and exclusive discounts when you become a Loci Deliciae stockist. We offer competitive rates to help you maximize your profit margins.
Marketing Support
As a valued partner, you’ll receive marketing support to help promote our products. From product images to promotional materials, we’ve got you covered.
Sustainability Commitment
Join us in promoting sustainable and ethical products. Our soaps are handcrafted with care, using locally sourced ingredients and eco-friendly practices.
Easy Ordering
Placing a wholesale order is simple. Contact our wholesale team at [your contact email] to get started. We’ll guide you through the process and ensure a seamless experience.
Ready to become a Loci Deliciae stockist? Contact us today, and let’s make something beautiful together!
Shipping Policy
At Loci Deliciae, we are dedicated to ensuring that your orders are delivered with the utmost care and in a timely manner. We use reliable shipping methods and thoughtfully designed packaging to minimize environmental impact while keeping your products safe.
Domestic Shipping
Our shipping costs are calculated at checkout based on the destination and weight of your order. We strive to offer competitive rates and fast delivery times, ensuring your Loci Deliciae products reach you in perfect condition.
International Shipping
Currently, we do not offer international shipping. This decision is rooted in our commitment to sustainability and supporting local communities. Shipping products across long distances significantly increases the carbon footprint, which contradicts our environmental values. Additionally, by focusing on the local market, we can ensure fresher products and maintain our high standards of quality and service.
Environmental Commitment
Our packaging is designed to be eco-friendly, using recyclable and biodegradable materials wherever possible. We carefully consider every aspect of our shipping process to reduce waste and promote sustainability.
Transparency and Support
We are committed to transparency and aim to provide you with a seamless shopping experience. If you have any questions about our shipping policy, feel free to reach out to our customer service team. We are here to assist you and ensure your experience with Loci Deliciae is exceptional from start to finish.
Thank you for choosing Loci Deliciae. We appreciate your support and understanding as we work together to create a more sustainable future.
Return & Exchange Policy
At Loci Deliciae, we want you completely satisfied with your purchase. We take pride in our stringent Quality Assurance (QA) process, which ensures that only the highest-quality products reach our customers. However, we understand that mistakes and accidents can happen, and we are here to assist you with any issues.
Returns and Exchanges
If you are not happy with your product for any reason, please contact us within 30 days of receiving your order to arrange a return or exchange. We aim to make the return process as easy as possible for you.
Valid Reasons for a Return
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Damaged or Defective Items: If your product arrives damaged or defective, please get in touch with us immediately. We will arrange for a return and send you a replacement at no additional cost.
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Incorrect Items: If you receive an incorrect item, we will arrange for the correct product to be sent to you and cover the cost of returning it.
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Unopened and Unused Items: If you change your mind and wish to return an unopened and unused product, you can do so within 15 days. Please note that return shipping costs will be the customer's responsibility.
How to Initiate a Return or Exchange
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Contact Us: Contact our customer service team at [your contact email or phone number] within 30 days of receiving your order. Please provide your order number and a brief explanation of the issue.
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Return Authorization: We will provide you with a Return Authorization (RA) number and detailed instructions on returning the item.
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Packaging: Ensure the product is securely packaged to prevent damage during transit. If possible, use the original packaging.
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Shipping: Ship the product back to us using a reliable carrier. We recommend using a trackable shipping method to ensure the item reaches us safely. The return shipping cost is the customer's responsibility unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
Conditions for Returns and Exchanges
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Unopened and Unused: To be eligible for a return or exchange, the product must be unopened and unused, in the same condition that you received it.
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Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.
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Non-Returnable Items: Certain items, such as gift cards and personalized products, are non-returnable.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.
Exchanges
Please let us know if you wish to exchange an item for a different product. We will guide you through the process and promptly ensure you receive the desired item. Exchanges are subject to product availability.
Guarantee
We guarantee the quality of our products, and we are committed to ensuring your satisfaction. If you encounter any issues, please do not hesitate to contact us. Your feedback helps us improve and maintain our high standards.
Preventing Abuse
To prevent abuse of our returns and exchange policy, we reserve the right to refuse service to any customer we believe is taking advantage of it. Each return or exchange request is handled case-by-case to ensure fairness and transparency.
Thank you for choosing Loci Deliciae. We appreciate your business and are here to support you with any questions or concerns.
Payment Methods
• Credit / Debit Cards